FAQs

1. How to choose size?

We have a Size Guide on every product page to help you select the right size. Just click the Size Chart below the product information (See the picture below). Please note that some items might fit differently depending on the style.

2. How comfortable are this? Are this good for runners?

They are comfortable

3. Is the insole removable?

Yes it is I put an insole of my own that I brought for comfort

4. Would they work well as weightlifting gym shoes?

This sneakers are very lightweight, I do think it's a good choice for gym. mesh upper is very breathable.

1. How do I track my order?

Once your order has been shipped out, you will receive an email with a tracking number, Or contact us (service@feetmat.com).

2. Can I remove the item from the shopping cart?

Yes, you can. If the order hasn’t been placed, you can remove the item from your basket.

1. What types of payments do you accept?

We accept PayPal. If you have any questions, please contact us (service@feetmat.com).

2. Can I remove the item from the shopping cart?

Yes, you can. If the order hasn’t been placed, you can remove the item from your basket.

1. Do you ship internationally?

Yes. We ship to most countries in the world. If you can't select your country on the shipping page, feel free to contact us at service@feetmat.com.

2. How do I change my address once an order has been placed?

Please contact customer service(service@feetmat.com) immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.

1. What is your return and exchange policy?

Online purchases (Final sale items and gifts excluded) made through FEETMAT are valid for exchange and return within 30 days from the date you've received all your item(s). All return/exchanged items must be returned unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.

2. Do you offer free shipping on returns?

We do not offer free shipping on returns. If you have questions, please contact us at service@feetmat.com.